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EXCHANGE & RETURN POLICIES

EXCHANGE/RETURN CONDITIONS

  • In the event that you are not satisfied with your order, please return unopened and unused merchandise in its original condition within 15 days for a full refund or exchangeby contacting our Customer Care.
  • Due to health reasons, we do not offer exchange/refunds on fragrances and cosmetics. Please make your selections carefully.  If you are unsure of your purchase, feel free to contact our customer care for assistance.
  • Articles purchased on a discount or on sale are not qualified for an exchange/refund.
  • For sale or discounted orders, exchanges will only be provided for valid reasons and exchange time might take longer than usual.
  • Refunds are not in cash - the client will be issued a coupon/store credit of same value valid for a defined period of time. Please read your coupon carefully for further details.
  • The customer is responsible to ensure that the returned products reach to us safely and in their original condition. Customer will be solely responsible for any damage to products.
  • In case of an exchange/refund, customer will be responsible for the cost of pickup and delivery.
  • Souk Galleria has the right to refuse the return if the exchange/return criteria is not met.

EXCHANGE/RETURN PROCESS

  • If all the conditions of the return/exchange are met, we can schedule a pick-up right from your doorstep or you can ship your package to us at the following address:
    • Souk Galleria, Office No. A-201/B, Floor No. 2, City Towers, Lahore.

  • Please include the following information with your return:
    • Full name
    • Street Address
    • City
    • Zip Code
    • Country
    • Phone Number
    • E-mail Address
    • Original Order Confirmation Number or Invoice Number
    • Reason for return
  • Please email us at soukgalleriaofficial@gmail.com or call +92 331 9554310 prior to shipping your package for your return.
  • For further assistance, you can contact our customer service department by emailing us at soukgalleriaofficial@gmail.com, or you can call us directly at +92 331 9554310.
Due to current Covid19 situation in Pakistan, we are not accepting any exchanges or returns.
We at Souk Galleria are following all the SOPs and playing our role to flatten the curve.
We hope you enjoy shopping with us!

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